Reporting on what a job actually involves.
Section
Carrier claims recover a fraction of a damaged shipment's value, and the reason traces back through a century of liability rules to a choice the shipper made at the box.
A single undefined deliverable in a templated statement of work turned a six-month engagement into nine, and the fix was three sentences written before anyone started.
Two matters, two fee structures, one client. What the billing arrangement quietly decides about scope, speed, and which phone calls actually get made.